IATA -Harvard HMM with

Airline Customer Service Course

Master airline customer service with expert-led training

Rated 4.8/5 stars

★★★★★

A professional in business casual attire studying leadership development modules on a tablet, soft natural side lighting, modern clean corporate office environment.
A professional in business casual attire studying leadership development modules on a tablet, soft natural side lighting, modern clean corporate office environment.

Executive Partnership Course

IATA & Harvard ManageMentor

This training program combines IATA's trusted Airline Customer Service course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Harvard ManageMentor course with IATA ACS

We provide a self-study course with 12 months access to HMM materials, including the IATA Airline Customer Service Certificate Course, and endorse it towards a Diploma in ACS with HMM

A student studying airline customer service course on a laptop at home.
A student studying airline customer service course on a laptop at home.
A professional watching a leadership training video on a tablet.
A professional watching a leadership training video on a tablet.
Airline Customer Service Course

Learn airline customer service skills at your own pace.

Harvard Leadership

Access leadership lessons from Harvard Business School experts.

PROGRAM OVERVIEW

IATA & Harvard Training

What does the curriculum cover?

The program combines IATA's trusted Airline Customer Service course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform designed by global business leaders.

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. This program combines IATA's trusted course with Harvard ManageMentor© self-study modules.

How is the study time distributed?

45 Hrs

IATA E-Book Course

Students complete a 45-hour IATA e-book course alongside 30 hours of HMM© self-study modules, providing a flexible yet comprehensive learning path for aviation professionals.

30 Hrs

HMM© Self-Study Modules

Reviews

Empowering airline staff with essential skills.

This course gave me the confidence and tools to handle customer issues smoothly and professionally.

Aisha Khan
Smiling airline customer service representative assisting a passenger at the airport counter.
Smiling airline customer service representative assisting a passenger at the airport counter.

Dubai

The blend of IATA content and Harvard's leadership insights truly elevated my approach to customer service.

Engaged learner studying the IATA customer service course on a laptop in a cozy home setting.
Engaged learner studying the IATA customer service course on a laptop in a cozy home setting.
Mark Lee

Singapore

★★★★★
★★★★★
Airline Academy India

Where Aviation Leaders'r Born!

Contact US

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+91-999 518 7056

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