Shaping Aviation Careers Since 2002 | Pioneering AvCADETS training — Asia’s First of Its Kind.
IATA -Harvard Diploma with
Airline Customer Service Course
Master Airline Customer Service with expert-led training
Rated 4.8/5 stars
★★★★★
IATA Harvard Leadership ManageMentor Diploma in Airline Customer Service
We provide a self-study course with 06 months access to HMM materials, including the IATA Airline Customer Service Certificate Course, and endorse it towards a Diploma in ACS with HMM
Airline Customer Service Course
Learn airline customer service skills at your own pace.
Harvard Leadership & ManageMentor
Access leadership lessons from Harvard Business School experts.
IATA & Harvard Training
What does the curriculum cover?
The program combines IATA's trusted Airline Customer Service course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform designed by global business leaders.
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. This program combines IATA's trusted course with Harvard ManageMentor© self-study modules.
How is the study time distributed?
45 Hrs
IATA E-Book Course
Students complete a 45-hour IATA e-book course alongside 30 hours of HMM© self-study modules, providing a flexible yet comprehensive learning path for aviation professionals.
30 Hrs
HMM© Self-Study Modules
Enrollment process for the course
Learn IATA -Airline Customer Service
Course Content
The key topics that are covered during this course include: Improved standard of customer service, verbal and non-verbal communication skills, customer contact techniques, cross-cultural awareness, and managing stress.
Who Should Learn
Upon completing this course, you will have the skills to list and describe techniques of effective communication and customer contact, allowing you to drive outstanding customer service ability.
What You Will Learn
Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will explain how the Internet, social media and new technologies are changing airline customer service.
Executive Partnership Course
IATA & Harvard ManageMentor
This training program combines IATA's trusted Airline Customer Service course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Reviews
Empowering airline staff with essential skills.
This course gave me the confidence and tools to handle customer issues smoothly and professionally.
Aisha Khan
Dubai
The blend of IATA content and Harvard's leadership insights truly elevated my approach to customer service.
Mark Lee
Singapore
★★★★★
★★★★★
Airline Academy India
Where Aviation Leaders'r Born!
Contact US
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IATA ATC : AAI, TC No: 15/3116 First Floor, Flywyzz Aviation Hub, Pattom , Marapalam, Trivandrum Kerala, South India Pin:695005 T
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Airline Academy India is the Pioneer in aviation training institute at Trivandrum, In Kerala Authorized by IATA for Aviaiton Courses having trained over 2200 aviation professionals since 2002!
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Sian International Group of Concerns, Office No: 4, Haron Squire, Venpalavattom Trivandrum, Kerala, South India -695024
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