Begin your training with the foundational principles of passenger ground services. Learn to manage check-in procedures, handle passenger inquiries with professional poise, and deliver world-class hospitality at every airport touchpoint.
Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
The course complements the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).
Begin your advanced leadership journey by enrolling with Harvard Business Publishing. Access the premier management program that equips you with critical decision-making and strategic skills to excel in global aviation.
Upon qualifying the IATA Airline Customer Service course and completing 10 elective modules from Harvard ManageMentor, contact the Airline Academy India Exam coordination team to forward your credentials to IATA for endorsement of your Diploma in Leadership & Management.
With six months of practical experience in a similar domain, you will be fully industry-ready to excel in global aviation leadership roles.
A comprehensive dual-track curriculum combining a 65-80 hour IATA e-book course plus 30 hours for the HMM leadership training.
IATA Ground Operations
Harvard Leadership
Master essential technical competencies required for professional airport ground services.
Develop critical management and leadership capabilities to excel as an aviation professional.
• Introduction to airport and airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (airport and off-site)
• Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness awareness
65-80 Hrs
IATA e-Book Course
30 Hours
HMM© Self-Study (18 Subjects)
Select interactive classroom guidance with industry experts, or choose the independent self-study track to learn on your own schedule.
Interactive Classroom
Independent Track
Learn directly from certified aviation experts with real-time collaboration and structured peer engagement.
Study at your own pace with 24/7 access to premium digital modules, perfect for working professionals.
All candidates register directly through Airline Academy India, the authorized IATA ATC. Choose your preferred pathway to get started the privilaged Diploma in Passenger Ground service with leaderships and Managent Training.
Enroll through Airline Academy India, the official IATA Authorized Training Center, to begin your dual-certified journey in Passenger Ground service and Harvard-led management.
Equip yourself with the dual advantage of IATA's rigorous technical aviation standards and Harvard ManageMentor's world-class leadership training to accelerate your airport career.
Global Recognition
Practical Application
Career Enhancement
Professional Confidence
Earn a respected credential, opening doors to global career opportunities.
Master passenger operations and handling through immersive scenarios.
Position yourself for promotion into management roles with leadership toolkits for modern aviation.
Develop essential communication and problem-solving skills to manage airport environments and lead teams.
