Prepare for essential airport ground staff positions
Become a Passenger Service Agent
Check-in and boarding operations
manage passenger check-in procedures, issue baggage tags, verify regulatory documentation, and coordinate gate departure activities.
Become a Ground handling specialist
Computer reservations and DCS systems
Learn to operate departure control systems, manage flight close-out messaging, and ensure accurate passenger reconciliation before departure.
complete your training at your own pace with digital courseware and official IATA standards compliance.
45-hour e-book format
12-month enrollment
Entry-level access
Official exam evaluation
interactive e-book materials designed to fit your schedule over an estimated 45 study hours.
full 12 months access from your date of purchase to complete all modules and sit the exam.
no prior ground handling experience needed to start building professional airport skills.
performance is tested through a final examination verifying compliance with IATA AHM standards.
Key training modules covered in this Course
Airport operations
CRS and DCS functions
Passenger & baggage handling
Safety & security rules
introduction to airline and airport ground operational structures and service standard frameworks.
hands-on understanding of computer reservation tools and departure control software operations.
dangerous goods regulations awareness, security screening protocols, and ISAGO compliance.
detailed protocols for check-in, special needs assistance, and conditions of carriage.
enroll online to receive instant access to your 45-hour e-book materials and placement assistance support.
Gain internationally recognized airport handling expertise designed to qualify you for essential passenger service positions worldwide.
Global Recognition
Operational Skills
High Placement Support
Earn an official IATA accredited diploma accepted by commercial airlines and ground service handlers across 120+ countries.
Master passenger check-in procedures, departure control systems, and luggage handling protocols to become immediately job-ready.
Access structured career support and recruitment guidance targeting ground staff roles in major regional and international hubs.
Submit your details to register for self-study access or request information on local IATA Authorized Training Center instructor-led classes.